Collecting and Using
Personal Information
By “personal information,” we mean data that is unique to an individual, such as a name, address, social security number, or telephone number. From time to time, we may request personal information from you in order to deliver requested materials to you, respond to your questions, or deliver a product or service.
Your E-Mail
We welcome your comments or
questions about this website and have provided an e-mail box for that purpose.
We will share your comments and questions with our customer service
representatives and those employees most capable of addressing your questions
and concerns.
Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the number provided on this site or, in the case of Aetna’s health plan members, at the Member Services toll free number that appears on your identification card.
There are some locations on Aetna Rx Home Delivery’s website where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.
Other Information;
"Cookies"
You should also be aware that
when you visit our website, we collect certain information that does not
identify you personally, but provides us with “usage data,” such as the number
of visitors we receive or what pages are visited most often. This data helps us
to analyze and improve the usefulness of the information we provide at this
website.
Linking to Other Sites
From
time to time, Aetna Rx Home Delivery may provide links to other websites not
affiliated with Aetna Rx Home Delivery that we think might be useful or of
interest to you. However, we are
not responsible for the privacy practices used by other website owners or the
content or accuracy of those other websites. Links to these other websites do not
constitute or imply endorsement by Aetna Rx Home Delivery of these websites, any
products or services described on these sites, or of any other material
contained in them.
Security
Aetna Rx Home Delivery has
adopted and adheres to stringent security standards designed to protect
non-public personal information at Aetna Rx Home Delivery against accidental or
unauthorized access or disclosure. Among the safeguards that have been developed
for this site are administrative, physical and technical barriers that together
form a protective firewall around the information stored at this site. We
periodically subject our site to simulated intrusion tests and have developed
comprehensive disaster recovery plans.
Changes to This
Statement
Aetna Rx Home Delivery may change this Statement from time
to time; when updates are made, the Privacy Policy version date (located at the
bottom of this Policy) will also be updated to reflect that a revision occurred.
We encourage you to periodically reread this Policy, to see if
there have been any changes that may affect you. This Statement is not
intended to and does not create any contractual or other legal rights in or on
behalf of any party.
LAST UPDATED: December 1, 2004